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Warranty
All our watches are covered by either our standard 24 month warranty or a limited 12 month warranty. The warranty given to each watch will be specified on the listing.
The warranty covers the watch against manufacturing and mechanical defects. Our warranty will run in conjunction with any remaining manufacturer’s warranty.
The warranty will not include theft or loss of your watch, normal wear and tear, cosmetic damage, damage caused by mistreatment or failure to follow the manufacturers instructions.
Returns
For complete confidence and peace of mind when purchasing online or on the phone, we give you 14 days to return a watch you are not happy with for a full refund.
If you purchase in person from our office, we can offer you an exchange or credit note if you return a watch within 14 days.
Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases the security returns tag has to be untampered.
Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person at our Mayfair office.
Delivery
We will dispatch all orders on the same day if made before 4pm Monday to Friday. All orders are discreetly packaged, fully insured, tracked and signed for.
All UK deliveries are sent via Royal Mail Special delivery next day service and international deliveries are made by UPS .
Collection in person can be arranged from our Mayfair or Manchester office.
Part Exchange
The part exchange process is a straightforward method of buying and selling combined into one simple transaction, often achieving a higher amount for your watch. We can make it simple by offering free nationwide home collection and delivery to complete the transaction on the same day. Alternatively you can visit us at our Mayfair office.
Find a watch we have in stock.
Browse our available stock. Let us know the watch you have chosen.
Tell us about your watch
Complete the sell form on our website or contact us directly to tell us about your watch.
We will make an offer
We will propose an offer on your part exchange and if applicable the cost to swap.
Arrange a time /place
Completion of the part exchange is concluded at a date and time to suit the busy schedules of our clients.
FAQ’s
Yes, you are welcome to visit us at our Mayfair office by appointment. You can reach us by phone, text, WhatsApp, Instagram DM or send us an email.
If you have any further questions please contact us directly by phone, text or WhatsApp on 07765 454 585. Send us an email to sales@rolexwatchtrader.co.uk. Or direct message us on Instagram @rolexwatchtrader
We are primarily office based in the heart of Mayfair, also with a comfortable office in Manchester city centre where we can meet by prior appointment. Those who are unable to make it to either office location can arrange for us to visit your home or office at your convenience. In short we are here to make your life easy when it comes to any transaction you are looking to do with us without compromise.
We will dispatch all orders on the same day if made before 4pm Monday to Friday. All orders are discreetly packaged, fully insured, tracked and signed for sent via Royal Mail Special delivery next day service.
All of our watches are covered by us for a period of two years from the point of sale. Some watches also have the remainder of the manufacturer’s warranty.
Checkout on the website can be completed securely using all major credit and debit cards or bank transfer.
Finance
Unfortunately we currently do not have the facility in place to offer finance.